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Our Approach

Resilience is the inner strength to overcome difficulties and sustain performance through the ups and downs of work and life. Multiple factors can impact our resilience such as our personalities, self-belief, previous experiences and external support systems. Personal resilience varies at different times and in different situations, therefore, it is key to understand how resilience can be developed in order to understand where our strengths lie but also how we can manage our weaknesses. Here at Rothwell Douglas, we offer courses in business resilience and stress management that can make a real difference to the effective running of a business.

Developing a ‘locus of control’: The Key to Business Resilience

A locus of control is defined as the degree to which an individual perceives that life outcomes result from their own behaviours, or from forces that are external to themselves. People who develop an internal locus of control believe that they are responsible for their own success. Those with an external locus of control believe that external forces, like luck, determine their outcomes. Locus of control is particularly important within personal resilience because the individual has to feel that they have some control over the outcome. People with healthy resilience don’t let setbacks get them down for too long. They may anticipate problems, but then prepare to mitigate them. They show perseverance, even when things aren’t going well. If a plan doesn’t work, they will try other options. People with low resilience
let difficulties dominate them. They think things will go wrong – or will only get worse. This means they will often give up too easily.

Emotional resilience is the ability to maintain, or recover, good feelings about oneself independent of one’s environment. The power of positive thinking is related to the ability to remove, control or eliminate negative thoughts. There are several key attitude behaviours of people who have high resilience, this includes:

  • Positive attitudes.
  • Being confident.
  • Remaining calm.
  • Having a good support system.
  • Empathetic behaviours.
  • Thinking strategically.
  • Having insight.
  • Being self-aware.
  • Managing priorities.

Resilience in Employees

Employee resilience focuses on how employees deal with stress within the workplace. Due to managers and employees experiencing ongoing changes and uncertainty in the workplace, business resilience is an important aspect of stress management within employment. Highly resilient workers are able to cope well with high levels of on-going, disruptive change. They’re able to change to a new way of working when the old way is no longer possible. They also sustain good health and energy when under constant pressure.

Resilient workforces tend to be highly committed – they are dedicated to their jobs and are champions of the values of their organisation. They show trust – it is important in a fast paced and dynamic environment to not read between the lines and mistrust colleagues – being open and checking-out one another’s understanding. Resilient workforces exhibit high levels of kinship, treating others with intelligence, kindness and respect.

Resilience is a behaviour and mind-set that influences how we overcome challenging situations. Every individual is able to develop resilient behaviours both at work and in their personal lives. The key is to identify what works for each person and apply these techniques during turbulent times.

Rothwell Douglas’ Business Resilience and Stress Management programme

Our programme explores team and individual resilience in response to troubled times and identifies better ways to support people. This programme introduces teams to the concept of Resilience as well as what helps or hinders team and individual resilience. Additionally, focusing on how to sustain healthy resilience colleagues so that they can better support each other.

Prior to the programme, the attendees are asked to complete a resilience self-reflective questionnaire to gauge how resilient they are and what areas they need to work on to build their resilience. This has a Likert scale from 1 (low) to 5 (high) for respondents to rate how they perceive their own resilience. The higher the score the more respondents will struggle with their resilience.

Following the self-assessment questionnaire the programme is typically a one day workshop. This is ideal for anyone who works in high pressured environments and is going through turbulent times of change and transformation, or anyone lacking confidence and self-belief. The workshops can also be incorporated as part of an organisation’s leadership development and provides practical tools and techniques for managers to understand their roles in relation to health and wellbeing, and ultimately, the performance of their workforce.

Our approach is based on helping people take personal control and providing them with tools and techniques such as Mindfulness; to build confidence to succeed in stressful situations. The programme provides life-long skills and tools that help the participants to become more resilient, agile and confident in the workplace and their personal life. Some of our workshops will include other life enhancing practices such as Tai Chi and meditation dependent on the client brief and or discussion based diagnostic.

A key element of the programme is to provide the attendees of the workshop with an output document that they can use as a point of reference for future applications. The post- workshop document will provide the individual with a reflection of the workshop in order to consolidate the skills, techniques and concepts they have learnt during the programme. This will support them to enhance their understanding and build their self-confidence.

Benefits of the Programme:

  • Cope with adversity by turning problems into solutions.
  • Rebound quicker from setbacks.
  • Adapt successfully to change.
  • Gain greater psychological flexibility.
  • Learn and grow from difficult experiences.

Rothwell Douglas incorporates business resilience and stress management techniques within coaching sessions. Our experienced consultants will provide coaches with a psychological resilience framework and reading materials to better support their understanding in how to adapt their stress management techniques within the workplace during challenging times, and for ongoing professional development.

Build Resilience At Work – With Rothwell Douglas

Organisations can apply for our workshops and training using a Resilience Masterclass. These give staff space and time to dedicate to the personal qualities and skills that can get overlooked in the day job. Teams and organisations can all benefit from an internal audit of their resilience which we can help them conduct. Small changes in the work environment, the management of people and the design of processes can all have very major positive impacts. A corporate approach can make a difference to employer’s abilities to attract and retain key high quality staff as well as reduce sickness costs on their bottom line. This is both beneficial at a personal and commercial level.

What our clients say:

“I would recommend Rothwell Douglas for their professionalism, expertise and ability to create meaningful relationships to really help you personally”
– Director of Transformation, Central Manchester University Hospitals

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