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As we moved into a new fiscal year, RDL was delighted to be invited to collaborate with DELL EMC in the production of their white paper ‘Blueprint for Digital Transformation in the NHS 2017’. The paper highlights the current challenges faced by the NHS and the direction of travel towards more sustainable solutions. IT and Digital Health have the potential to transform outcomes and patient experience, but can leave many feeling disappointed and fatigued through poor implementation. The Blueprint for health makes the case for a 5 step process in getting it ‘right first time’:

Step 1 – Create a Vision and Culture of Collaboration

Step 2 – Invest in people and technology that enable collaboration and transformation

Step 3- Support Culture Change that is an inevitable part of any technology transformation

Step 4 – Work with patients on the change programme

Step 5 – Use the Data

It may be stating the obvious but in fact, the Technology transformation highway is a journey of mixed fortunes at best. Under delivery and failed initiatives arise because these steps were not understood and put in place. Expecting major process transformation and a step change in performance doesn’t happen by treating change as a ‘project’ which is handled somewhere in the middle of organisations – it has to be owned at the very top and the Board need to be very clear about its potential bottom line contribution to Quality and Cost. There has to be a compelling vision and a narrative that staff can understand and get on board with. The re-modelling that needs to happen in terms of processes, pathways and decision making is very significant, and that is where the right Culture & Support is vital. If
the behaviours don’t change to enable the technology to deliver, then we will simply have added more complexity to an already complex system with no benefit. So investing in people to know how to do the right things including workforce re-design and change management is key. The transformation comes in how we use the information we gather for better service design and delivery. The new Business Intelligence is more targeted and enables professionals to be more responsive and produce better outcomes. Using the Data isn’t an optional extra – it’s part of the ‘way we do things around here’ in a technology enabled environment that is about giving patients as much autonomy and independence in their lives as possible. We know that Accountable Care systems are built on the concept of Adding Value and we need to do all 5 steps continuously in order to realise its benefits.

Tony Bell

Managing Partner

Rothwell Douglas Limited

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